For emergencies such as swelling, trauma, severe pain or bleeding please telephone the practice as early as possible for an appointment during normal office hours. For non-emergency problems such as broken teeth or loose crowns please contact us and we will try our best to find you an available appointment as quickly as possible. You may reach Dr. Mercedes Del Valle after hours in case of an emergency that cannot wait until the next business day on her mobile 541-954-1249. If you are unable to reach our office during an emergency, dial 911. We are here to help you, any time, any day. When your dental health is at risk, we will do everything we can to make sure that you’re treated as soon as possible.
Dr. Mercedes Del Valle’s office is situated on the ground floor and is wheelchair accessible.
• Dual height reception counter access
• Disabled accessible patient bathroom
We offer a reminder service for your routine check-up appointments. This is now done mostly by text message and or emails, however postal reminders are available if requested. In order to continue receipt of this service we request that you notify us of any mobile number, email and address changes at your earliest convenience.
Missed appointment/cancellation on the day policy/ arriving late for an appointment
Missed appointments waste hundreds of hours of treatment time each year, taking up valuable much-needed appointments for other patients. This may be due to failure to attend without notice or by cancellation on the day of the appointment. We understand unforeseen circumstances do arise and will allow for this, however, we reserve the right to refuse further treatment to any patients repeatedly missing their appointments.
We run a strict appointment only system. If you are late for an appointment we will do our best to accommodate you but in certain circumstances, you may be asked to rebook if the dentist feels there is inadequate time to treat you without significantly impacting on the waiting times of patients after you.
Complaints, compliments and suggestions
We aim for 100% patient satisfaction but there may be times when you feel we have not met your expectations. We do not want unhappy patients and welcome your feedback and the opportunity to discuss these issues. This will allow us to address your personal concerns and improve our future service for everyone. It is our hope that we can resolve any problems informally and to your satisfaction, however more serious complaints should be directed in writing for the attention of the practice manager and response should be received within 7 days. We also welcome feedback on anything that you think can be implemented to improve our general service to you. Please use the suggestion box in our waiting room.Finally, compliments are also welcome. If you think any member of our team has excelled in their patient care for you please let us know so due credit can be given at your earliest convenience.
We take your legal right to privacy very seriously. Any information you provide us or that is kept on record will not be disclosed to anyone else without your permission. When attending for appointments or inquiries if you would like to discuss anything in a more private environment than the reception desk, please let a member of staff know and we will arrange this for you.